Refunds

The Customer shall immediately upon receipt of the products examine the condition and completeness of the products delivered. If the Customer does not inspect the products upon receipt or immediately thereafter and does not notify us within twenty-four (24) hours of receipt of the products of any defects or shortages, they shall be deemed to have been received in good condition and containing all other items that are intended to be included in the package.

The Customer has the right to withdraw from the contract without any cost, provided that they notify us within fourteen (14) calendar days, from the date the Customer concluded the contract, by submitting a  withdrawal form.. However, the Customer must pay any outstanding amounts for the use of the shipping services. Please note that this obligation arises where the Customer has requested that the service be activated before the expiry of the fourteen (14) day period for submitting the withdrawal form.

In the event of a defective product, the Customer may notify us, so that it can be replaced with an identical product or, if unavailable, with an alternative product of equal or greater quality and value, at no additional cost. In such case, the Customer shall always have the right to accept or refuse any products or services that will replace the original ones and to request a refund, including shipping costs.

Products can be returned within fourteen (14) calendar days from the date of issue of the relevant receipt and must be accompanied by a completed Return Form, available on the Website. Product returns are only possible for purchases made through the Website. For product returns, the products must bear their labels and be in their original packaging and in perfect condition, intact, unused, and undamaged. Upon receipt and inspection of the returned product(s), the Customer will be notified by email of the refund. Return shipping costs will be charged to the Customer. For returns from non-EU countries, the Customer is responsible for shipping costs and any customs charges. Business shall not be liable for any delays due to customs procedures.

The above right of withdrawal does not apply to custom order products. The remaining consumer rights shall remain unaffected.